Privacy Policy

Information we collect

We collect information you provide when requesting service, including your name, mobile number, optional contact email, building address, unit, balcony or patio, number of dogs, preferred language, preferred service plan, system needs, pet size, referral or promotion code, and building approval, insurance, parking, or access requirements. For security, the public request form does not ask you to enter a building door or gate code. We also receive call and voicemail details when you contact our toll-free number. If you create an account, we also maintain your login email, account type, service status, referral code, referral activity, account credits or partner commissions, and payment status.

How we use information

• Review building suitability, service scope, access requirements, and availability.
• Respond to inquiries and coordinate approved service visits.
• Maintain service, security, and operational records.
• Provide secure resident and referral-partner dashboards and attribute eligible referrals.
• Calculate approved resident credits or referral-partner commissions.
• Comply with legal, carrier, insurance, and building-management requirements.

Sharing and service providers

We do not sell personal information. We may share only the information needed with vendors that provide website hosting, data storage, telephone, messaging, or other operational services. When requested by you or required for access, we may coordinate relevant service details with your HOA or property manager. We may also disclose information when required by law or to protect people, property, or our services.

SMS communications

Our toll-free messaging use is limited to operational voicemail alerts sent to a designated and authorized Angel Paws USA representative who has directly consented to receive them. We do not use this program for marketing. The recipient may reply STOP to opt out or HELP for assistance. Message and data rates may apply.

Retention and security

We retain information only as reasonably needed for service, business, legal, and security purposes. We use administrative and technical safeguards appropriate to the information, but no electronic system can guarantee absolute security.

Your choices and contact

To request access, correction, or deletion of information associated with your inquiry, email info@pawsdeck.com or call 1-877-621-7297. Some information may be retained when required for legal, safety, fraud-prevention, or recordkeeping purposes.